Responsible Gaming at c44km

1 18+ Age Restriction Policy

c44km operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the c44km Platform. This requirement applies universally to all registered users in Bangladesh and internationally — no exceptions are permitted.

Age verification is an integral part of our Know Your Customer (KYC) process. Upon registration, all users are required to confirm that they are aged 18 or above. When a player's account reaches defined deposit thresholds, or at any point where c44km's systems flag a concern about a player's age, we will request supporting documentation — such as a Bangladesh National Identity Card (NID), a valid passport, or a driving licence — to confirm the player's date of birth.

Accounts where age verification cannot be completed to c44km's satisfaction will be suspended. Any funds deposited into an account that is subsequently found to belong to a person under 18 will be returned to the originating payment method after deducting any bonuses claimed. All gameplay records from the period of underage use will be voided.

Parental Controls

If you share a device with children or teenagers, c44km strongly recommends using third-party parental control software to restrict access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link are available across Android and desktop platforms and can prevent underage access at the device level, adding an additional layer of protection beyond c44km's own age-verification procedures.

2 Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition in which a person's gambling activity begins to cause significant harm to their financial situation, personal relationships, mental health, or daily functioning. It can affect anyone, regardless of income, education, or social background. Recognising the early warning signs is the most important first step toward regaining control.

Common Warning Signs

The following patterns of behaviour are commonly associated with problematic gambling. If you recognise several of these in your own habits, we strongly encourage you to use c44km's player protection tools or reach out to our support team:

• Spending more money on gambling than you originally intended or can comfortably afford;
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost;
• Gambling with money set aside for essential expenses such as rent, food, utilities, or bKash wallet funds earmarked for family transfers;
• Lying to family members, friends, or colleagues about how much time or money you spend gambling;
• Feeling restless, irritable, or anxious when you try to cut back or stop gambling;
• Using gambling as a way to escape stress, depression, anxiety, or difficult personal situations;
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling;
• Repeatedly trying and failing to set a budget or time limit for your gambling sessions;
• Borrowing money — including mobile loans or bKash Cash-In requests — to fund gambling activity.

3 Self-Assessment Checklist

The checklist below is a simple tool to help you reflect honestly on your own gambling habits. Read each statement and consider whether it applies to you. This is not a clinical diagnostic tool — it is intended to prompt reflection. If several of these statements resonate with you, please take action using the tools described in Sections 4 through 6, or contact our support team at [email protected].

4 Player Protection Tools

c44km provides a range of practical tools that allow you to manage your gambling behaviour directly from within your account settings. These tools are available to all registered players at no cost and take effect promptly upon activation. You do not need to provide a reason to use any of these features — simply log in and apply the settings that suit your needs.

5 Deposit & Loss Limits

Setting financial limits is the single most effective action a player can take to ensure that gambling remains within their means. c44km's limit system covers both deposits (the amount you fund your account with) and losses (the net amount you lose across all game activity). Both limit types are available on daily, weekly, and monthly cycles.

How Deposit Limits Work

When you set a deposit limit, c44km's system tracks the total value of all successful deposits made via bKash, Nagad, Rocket, Upay, bank transfer, or any other accepted payment channel. Once the cumulative deposit total for your chosen period reaches your defined cap, any further deposit attempts — regardless of payment method — will be declined until the period resets.

Wagering Limits

In addition to deposit and loss limits, c44km allows players to set per-bet stake limits on specific game categories, including slots, live casino tables, and crash games. Stake limits are particularly useful for players who find it difficult to resist placing large individual bets during extended sessions. Contact [email protected] to configure custom per-bet limits on your account.

6 Self-Exclusion Programme

Self-exclusion is a formal agreement between you and c44km to suspend your access to the Platform for a defined period. It is the most powerful responsible gaming tool available and is intended for players who feel they have lost — or are at risk of losing — control of their gambling behaviour. c44km takes self-exclusion requests seriously and processes them with the urgency they require.

How to Request Self-Exclusion

• 1
  Log into Your Account Navigate to Account Settings → Responsible Gaming → Self-Exclusion to initiate the request directly within the platform interface.
• 2
  Choose Your Exclusion Duration Select from 6 months, 1 year, 3 years, or Permanent. Permanent self-exclusion cannot be reversed under any circumstances — it is a lifetime ban from the c44km Platform.
• 3
  Confirm Your Request You will be asked to confirm the request via your registered email address. Self-exclusion takes effect within one hour of confirmation.
• 4
  Withdraw Any Available Balance Before exclusion takes full effect, c44km will process the return of any withdrawable balance to your registered bKash or Nagad account. Bonus balances that have not met wagering requirements will be forfeited.
• 5
  Account Closure and Blocking Your account is suspended and re-registration attempts using the same NID, email address, or mobile number are blocked for the duration of the exclusion period.

After Self-Exclusion

Once your self-exclusion period expires (for time-limited exclusions), you will receive a written communication from c44km confirming that your account access can be restored if you choose. Account restoration is not automatic — you must actively request reinstatement and complete a brief wellbeing check with our responsible gaming team before your account is reactivated. This additional step ensures that the decision to return to gambling is a considered one, not an impulsive reaction to an exclusion lapsing.

Permanent self-exclusion is exactly that — permanent. c44km will not reinstate an account subject to permanent self-exclusion under any circumstances, regardless of the time elapsed since the exclusion was set.

7 Getting Help & Support

If you are concerned about your own gambling, or about the gambling behaviour of someone you care about, please do not wait. Reaching out for help early — before a gambling problem becomes a gambling crisis — is the single most effective thing you can do. c44km's support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

8 Safer Gambling Tips

Responsible gambling is not only about restricting access — it is also about developing healthy habits and a realistic mindset before and during each session. The practical guidance below is designed to help all c44km players in Bangladesh get the most enjoyment from gaming while keeping it firmly in the category of entertainment rather than obligation.

Before You Play

• Set a firm budget for the session before you log in — use c44km's deposit limit tool to enforce it automatically.
• Decide in advance how long you will play and set a session time limit in your account settings.
• Never gamble when you are feeling stressed, anxious, depressed, intoxicated, or emotionally overwhelmed. Gambling under these conditions significantly increases the risk of impulsive, harmful decisions.
• Treat your gambling budget as an entertainment expense — the same way you would budget for a cinema ticket or a meal out. Money spent on gambling is money spent on entertainment, not an investment.

During Your Session

• Take regular breaks — at least 10 minutes for every hour of play. Enable c44km's reality check reminders to prompt you automatically.
• Never chase losses. If you have reached your loss limit for the session, log out. No amount of additional play is statistically likely to reverse a run of losses, and chasing is the most common pathway into problem gambling.
• Keep track of your real-money balance, not just your session win/loss figure. It is easy to lose perspective during extended sessions.
• Avoid playing multiple games simultaneously — split attention increases impulsive bet sizing and reduces the enjoyment of each individual game.

Managing Your Finances

• Use a dedicated bKash or Nagad wallet for gambling funds that is separate from your household or salary account. This makes it easy to see exactly how much you are spending on gambling each month.
• Do not gamble on credit. Never deposit using borrowed money, mobile loans, or funds that belong to others.
• Review your c44km transaction history monthly to understand your actual net gambling expenditure. Honest self-accounting is one of the most effective responsible gambling practices available.